How To Create A Customer Journey Map #productdevelopment
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YouTubeGrizzPM: Product Management & Strategy Applied
How To Create A Customer Journey Map #productdevelopment
A customer journey map is a visual representation of a customer's experience with a product or service, from initial awareness to post-purchase. It outlines stages, touchpoints, customer actions, emotions, goals, pain points, and improvement opportunities. It helps businesses understand and enhance the customer experience. 🔗Link to Free Miro ...
12.1K viewsSep 13, 2023
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