Sometimes, speaking up really can make a difference ❤️ After sharing my experience of the @London Eye River Cruise, I was contacted by one of the senior managers and I’ve now had the opportunity to speak with him at length over FaceTime. I uploaded that video last Friday and by Monday they were already putting things in place. I honestly didn’t expect such a quick and thoughtful response. They listened to what happened, took my concerns seriously, apologised and have committed to improving how t
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Sometimes, speaking up really can make a difference ❤️ After sharing my experience of the @London Eye River Cruise, I was contacted by one of the senior managers and I’ve now had the opportunity to speak with him at length over FaceTime. I uploaded that video last Friday and by Monday they were already putting things in place. I honestly didn’t expect such a quick and thoughtful response. They listened to what happened, took my concerns seriously, apologised and have committed to improving how t
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