Only 30% of US businesses are actively mapping which AI agents have access to critical systems, creating a security blind ...

As artificial intelligence (AI) chatbots and virtual agents become part of everyday life—from customer service and health ...

First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding required SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in ...

Insight Health built patient-facing artificial intelligence agents to handle routine clinical tasks for medical practices, ...

"Scalable oversight of AI is critically important as we move into agentic decision-making and operation at lightning speed. For enterprises to leverage agentic AI, they must evolve how they approach ...

AI is everywhere in CX and contact centers right now. From virtual agents to real-time analytics, it’s clear that intelligent ...

According to Gartner, by 2030, over 70% of digital interactions will be handled by autonomous agents, signalling a massive ...

Fear of immigration raids is driving Southern California patients to cancel health care. A third of medical appointments and ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Discover new crypto releases making waves in the market. Explore investment opportunities that are reshaping the digital currency landscape.

From Virtual Agents to Embodied and Industry-Specific AI: BGM Acquires Xingdao Intelligent and YD Network, Advancing AI on Two Fronts. PR Newswire. CHENGDU, China, May 28, 2025.

For the virtual agent, which Amex GBT first introduced in 2020, the TMC has introduced a large-language-model-supported chat, enabling it to understand and respond to more complex inquiries. Example ...