A Florida couple missed their Princess cruise after a flight delay and nearly lost $21,000. Here’s what went wrong and how we ...

Find out what can go wrong with illegal Airbnb bookings. This Airbnb guest reveals her frustrating Las Vegas rental saga and ...

A car rental customer says he was banned for “one little mistake” — but the real reason was much more serious. Consumer ...

These are the real-life stories of travelers who have encountered dramatic and expensive vacation rental problems or scams and asked our consumer advocacy team for help. From bad hosts to outright ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

These fiascos come to us from Consumer Rescue's car rental problems file. Readers often contact us for help with these expensive mistakes and issues.

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

These tales cover a variety of Airbnb problems that guests -- and sometimes hosts -- have brought to Consumer Rescue. We provide free mediation services.

Learn how we helped a Hertz customer who found herself on the car rental company's Do Not Rent list after a credit card dispute.

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...