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CX leaders are propelling their organizations forward into an era of AI-driven customer engagement. By leveraging an interaction-centric platform with advanced capabilities, brands can quickly evolve ...

As the global automation and AI integration lead, Estelle brings over 20 years of experience in managing and developing systems and processes for a diverse array of clients and brands. Specializing in ...

Peter van der Putten is an assistant professor of AI and creative researcher at Leiden University and Director of the AI Lab at Pega, where he helps leading brands become more ‘human’ by using AI to ...

With the start of football season and a new school year, Amazon is bringing its Just Walk Out AI-powered shopping technology to about two dozen new locations at NFL stadiums and U.S. college campuses.