Nearly 2 million Filipinos’ jobs are on the line, with the BPO sector under siege from US protectionism and the rise of AI.

The survey, conducted among over 300 brands across retail, e-commerce, and travel sectors, found more than 55 per cent of brands turn to outsourcing firms to enhance customer experience.

ShipStation reports that outsourcing ecommerce fulfillment can enhance efficiency and customer experience, but requires ...

Rapid digitalisation, global economic uncertainty, and evolving criminal methods are main contributors to rising fraud in ...

Our survey clearly demonstrates that outsourcing is no longer just a cost-saving tool its a strategic imperative for delivering superior, agile, and personalised customer interactions when it matters ...

The end of an earnings season can be a great time to discover new stocks and assess how companies are handling the current ...

Life Science Strategy Group (LSSG), a leading provider of strategic market insights for the life sciences industry, has released its highly anticipated Preclinical Services Landscape and CRO ...

Several conflating factors are making this the optimal time to reconsider your outsourcing strategy, relationships, and ...

Business process outsourcing (BPO) and customer experience provider CCI has announced the strategic acquisition of AviaContact, a Europe-based specialist in Travel and Leisure customer engagement ...