The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

Airline satisfaction improves in 2025 as Oklahoma airports upgrade facilities and U.S. air travelers report fewer delays and ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

JetBlue (NASDAQ: JBLU) today proudly announced it has been ranked the top airline for first/business class customer satisfaction in the J.D. Power 2025 North America Airline Satisfaction Study. The ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

He emphasized that the partner's bigger network would allow customers to earn and burn loyalty points on JetBlue. "If you are a customer in the Northeast and you love JetBlue for leisure ...

With respect to JetBlue's CASM Ex-Fuel (1) guidance, JetBlue is not able to provide a reconciliation of forward-looking measures where the quantification of certain excluded items reflected in the ...

“NPS is a strong indicator of customer retention and brand loyalty, which will be important as we navigate through the uncertainty.” JetBlue sees its customer experience investments as the way ...

"And that means, for example, today if you are a customer in the Northeast and you love JetBlue for leisure, but twice a year you have to go to Omaha or Boise, these are places that you can't earn ...