The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

Airline satisfaction improves in 2025 as Oklahoma airports upgrade facilities and U.S. air travelers report fewer delays and ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...