Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways taking the top spot in first/business class, Delta Air Lines in premium ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

JetBlue topped the chart in customer satisfaction for its business/first class cabins, and was second-best in the survey for its premium economy and standard economy product. Delta Air Lines ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness of the flight cabin and baggage handling, according to ...

A new survey has ranked Southwest Airlines No. 1 for passenger satisfaction in economy or basic economy class. Delta Air Lines was ranked highest in satisfaction within the premium economy fare class.

JetBlue topped the chart in customer satisfaction for its business/first class cabins, and was second-best in the survey for its premium economy and standard economy product. Delta Air Lines ranked ...

and an evaluation of best practices across more than 20 categories known to drive operational excellence and customer satisfaction. "At Delta Faucet Company, customer service isn’t just a ...

Still, several U.S. carriers still seem to be delivering when it comes to customer satisfaction ... with an overall satisfaction score of 738 out of 1,000, Delta came in second—and not too ...

Delta Airlines and Korean Air are buying a minority stake in Calgary-based Westjet from Onex Corp. for $550 million U.S.

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...