Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

JetBlue, Delta, and Southwest topped the 2025 J.D. Power airline satisfaction survey. JetBlue was the top carrier for first/business-class service. Delta won the premium economy category and Southwest ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

JetBlue, Delta Air Lines, and Southwest each ranked highest in overall customer satisfaction in the recently released J.D. Power 2025 North America Airline Satisfaction Study. Sou ...

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways taking the top spot in first/business class, Delta Air Lines in premium ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness of the flight cabin and baggage handling, according to ...

As for premium economy, Delta Air Lines earned the top spot for customer satisfaction, and Southwest Airlines ranked the highest for economy and basic economy. These rankings just go to show that ...

Dallas-based Southwest Airlines took the No. 1 spot among U.S. airlines in the customer satisfaction study, soaring ahead of Alaska Airlines. Atlanta-based Delta Air Lines ranked No. 2 ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...