Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and Scaled Cognition, the pioneering AI lab building specialized large action models (LAMs) for customer experience (CX) and ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

Following SC's E-Funds ruling, Delhi ITAT confirmed Concentrix US has no PE in India. The Tribunal also held that IPLC/link charges are non-taxable reimbursements, not 'royalty' under Article 12 of ...

Quarterly earnings results are a good time to check in on a company’s progress, especially compared to its peers in the same sector. Today we are looking at CBIZ (NYSE:CBZ) and the best and worst ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Concentrix lowered its profit outlook for the year after some clients continued to grapple with tariff uncertainty in the latest quarter. The customer-experience-solutions provider said Thursday it ...

NEWARK, Calif., Sept. 16, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that its customer experience transformations for the ...