At this time, I would like to welcome everyone to the ITW's fourth-quarter earnings conference call. All lines have been ...

This story incorporates reporting from gadgets360, Android and The Verge on MSN.com.Google has launched a new feature called ...

Open source messaging tools find a home in .NET distributed applications. NATS makes it easier for the messages of at-scale ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The Theft of Tools of Trade (Sentencing) Bill, tabled by Amanda Martin, MP for Portsmouth North, seeks to impose harsher ...

AI is almost everywhere thes days. It’s now commonplace for AI to read your emails, draft replies, and even write reports for ...

Oracle is building on simpler AI assistance features from the past year as well as the newer AI agents in its SCM solution ...

A feature called "Ask for Me" has popped up under the AI experiments category in Google Labs. Instead of calling a company yourself, you can let Google's AI do it for you, handling tasks like finding ...

Google launches AI-powered "Ask For Me" to make business calls, starting with auto repairs and nail salons. Google's "Ask For ...

Call of Duty publisher, Activision, shares an update on the issue involving hackers kicking other players from the games’ ...

A new Call of Duty: Black Ops 6 cheat tool allows hackers to disconnect players mid-game. Activision recently updated its Ricochet anti-cheat system with Season 2, but issues still remain.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...