However, tools such as Dialpad, RingCentral and many others stand out as well. Check out our list below to determine the best call center software for your company.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

This story incorporates reporting from gadgets360, Android and The Verge on MSN.com.Google has launched a new feature called ...

One of the most popular tools for identifying unknown callers and blocking spam calls and SMS messages has received new functionality for iPhone.

Therefore, awareness of the legal landscape surrounding call recordings and transcriptions is crucial for anyone considering these tools. Even if none of the above factors concern you, it's ...