The post Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Quantum computing is no longer a distant dream—it's arriving at HPC centers and hyperscale data centers faster than many expected. A new report from Hyperion Research and Alice & Bob calls on ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

The Hill 'n Dale Hiking Club and Ozark Hill Hikers are organizing hikes, while various outdoor events like a bike ride, fishing tournament, and nature programs are scheduled in the area.

Many Liverpool supporters are calling for Arne Slot to revert to a system closer to last season’s setup, following their Champions League defeat to Galatasaray. For the second time in four days, ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...

Workers of the BOSAI Bauxite Mining Company in Linden have called for urgent action to address longstanding concerns about safety, fair treatment, and working conditions at the company. The strike, ...

NEW COMMUNICATION CENTER. YEAH, THIS IS MORE THAN JUST A CALL CENTER. THIS IS A CLASSROOM. METRO TECH STUDENTS WILL BE ABLE TO STEP INSIDE THIS SPACE AND GET REAL HANDS ON EXPERIENCE RIGHT ALONGSIDE ...

TUPELO, Miss. (WCBI) – With the start of the fall season, a blood donation center is putting out a call for donors. Throughout September, Vitalant was involved in campaigns to raise awareness about ...