The post Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

In India, AI-powered systems are subsuming jobs done by headset-wearing graduates in technical support, customer care, and data management, sparking a scramble to adapt ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

BATON ROUGE, La. (AP) — The immigration detainees sent to a notorious Louisiana prison last month are being punished for crimes for which they have already served time, the American Civil Liberties ...

The Hill 'n Dale Hiking Club and Ozark Hill Hikers are organizing hikes, while various outdoor events like a bike ride, fishing tournament, and nature programs are scheduled in the area.

Charlie Kirk’s murder affected me more than I thought. Here was a man who willingly debated anyone who agreed or disagreed with him. He was always respectful and kind. We need to unite as Americans ...

The latest data for high school seniors offers a grim picture of where America is headed in reading and math, Winston writes.

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get worse thanks to changes under the Big Beautiful Bill. They’re worried those ...

The Spokane City Council voted 6-0 to establish the Spokane United 911 Network. SPOKANE, Wash. – The Spokane City Council is considering an ordinance that proposes the establishment of a new 911 call ...