Citel Announces Launch of MCK – an AI-Powered Managed Service Provider
MCK became a distinguished member of the Citel Group in 2005. Together, the legacy spans over three decades and has been built on cultivating unparalleled expertise across the entire spectrum of ...
Marchex (MCHX): AI-Driven Call Intelligence Reshaping Home Services
We recently published a list of 10 AI News Updates You Should Not Miss. In this article, we are going to take a look at where ...
Senators tour 988 Suicide and Crisis Lifeline call center
Anyone in the United States can be connected with a mental health professional by dialing 988 and connecting with the Suicide and Crisis Lifeline. Rhode Island state senators toured the 988 ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Mobile ID News3d
AT&T and TransUnion Launch Enhanced Caller ID with Business Logos and Call Reasons
AT&T and TransUnion have unveiled a new enhanced caller identification service that displays company names, logos, and call reasons for verified incoming calls to AT&T wireless customers using Android ...
Bham Now3d
Meet the team who answered 37K calls “for the love of the people”
This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...