THOUSANDS of Octopus Energy customers are set to receive a share of £1.5 million in compensation after Ofgem found the ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

The payout includes £231,000 of credit remaining on accounts when they were closed, energy regulator Ofgem has said.

THE UK’s biggest energy supplier has been forced to pay out £1.5million to customers after a series of billing errors.

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

The gas and electricity supplier will be paying the hefty sum after regulator Ofgem found more than 34,000 prepayment meter ...

Octopus Energy has explained "who" will be eligible for compensation as it pays out £1.5million. Ofgem has ordered Octopus ...

An investigation by Ofgem found over 34,000 prepayment meter customer did not receive final bills within six weeks, as ...

Octopus Energy has lashed out at regulator Ofgem over what it called “impossible” rules on customer bills after it was fined £1.5m.

Octopus had agreed to pay a total of £1.483 million in compensation and redress, an average £43 per affected customer, in ...

The regulator found more than 34,000 pre-payment meter customers between 2014 and October 2023 did not receive final bills ...

Octopus agreed to pay a total of £1.483 million in compensation and redress. The average sum paid per affected customer was ...