Verizon seeks to acquire Frontier’s operations in West Virginia, encompassing both broadband and telephone services.

J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over ...

OMAHA, Neb. (WOWT) - Cellphone dropouts can be expected in rural areas but customers of one carrier in West Omaha are frustrated. Verizon customers who are also neighbors in the Stonehenge subdivision ...

If you think your cellphone bill is too high, you're probably right. Many people are overpaying for cellphone service, but ...

The AI in use at Verizon and elsewhere has made incredible strides in the last couple of years, said Rob Walker, Pegasystems general manager of customer engagement. However, hallucinations still ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor longer term credits or because a Verizon agent made a mistake, if that’s ...

In another, he said he was pleased to have resolved the issue. Storch was ... only exacerbates how much Verizon has missed the mark,” she said. If customer service is a priority, “Verizon ...

Verizon credited the integration of ... providing employees with the information needed to resolve problems quickly and accurately. The results include a high level of accuracy while ensuring customer ...

Positive net additions with strongest quarterly phone gross additions result in five years Verizon Business: Strong wireless service revenue driven by continued wireless customer growth The ...

Welcome to America’s customer service nightmare ... or feeling uncomfortable explaining technical issues to a representative. Calling Verizon or many other large American companies most often ...

Cayucos resident and Verizon customer Gayle Force said she first ... “A third-party vendor’s hardware issue was impacting service for some customers in the San Luis Obispo area,” the ...