Verizon’s outlook for the remainder of the year is shaped by its focus on customer retention, expanding converged offerings, and managing cost pressures from industry and macroeconomic factors.

Some Verizon customers are receiving an unexpected $10 monthly discount per line after contacting customer support. Several Reddit users confirmed they were offered the loyalty/retention deal ...

Verizon offers three-year price lock and free phone for new and existing myPlan customers, boosting value amid competitive market. Verizon's new plan includes free satellite text messaging, but ...

Verizon Business Group also moved away from propensity-based ... the business introduced quarterly upskilling and targeted incentives to create a team “devoted” to customer retention. Adaptive ...

Verizon’s strategy aims to strengthen customer relationships, boost retention, and drive revenue growth while setting a new industry standard for affordability and predictability in telecom ...

And the CFO told the conference Verizon would “continue to be disciplined in our approach to retention”, despite the shift in consumer habits. When pressed on whether they were experiencing a ...

Storch, who has been a Verizon customer for more than 40 years, cited a 2024 interview given by Brian Higgins, Verizon’s Chief Customer Experience Officer. He said “...it’s about the ...

However, nearly half (46%) cite customer retention as a top challenge to revenue ... SAP, Siemens, and Verizon use Outreach to power workflows, put customers at the center of their business ...