I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Add articles to your saved list and come back to them any time. Three weeks to the day after Optus’ catastrophic Triple Zero outage, which resulted in three deaths and hundreds of failed calls to ...

The Australian Communications and Media Authority (ACMA) head Nerida O’Loughlin said the regulator was first alerted of an outage impacting 10 calls and that it had been resolved about 2.40pm on ...

Optus sent the first notifications of its Triple Zero outage to a recently-retired and unmonitored government email address, where they went unnoticed for over 24 hours. The government had previously ...

Singapore’s Prime Minister Lawrence Wong (left) and Australia’s Prime Minister Anthony Albanese attend a joint press conference in Canberra. (AP pic) Australian Prime Minister Anthony Albanese said he ...

The federal government only learned about Optus' deadly triple-zero outage the day after it happened because the telecommunications provider sent a notification email to the wrong address. Optus was ...

Companies had been told "a number of times" the email address was not to be used for notifications, a departmental staffer said. Optus is facing continued scrutiny from the government in a Senate ...

In March 2024, a review into a November 2023 national Optus outage passed 18 recommendations onto the federal government, aimed at addressing structural issues within the broader telecommunications ...

It's been revealed the first emails Optus sent to notify the government of its triple-zero outage went to the wrong email address. The miscommunication was revealed during a testy Senate Estimates ...

Optus' emails also underplayed the severity of the 18 September outage, parliament heard One of Australia's biggest telecommunication companies sent emails about a deadly outage to the wrong email ...