Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

JetBlue, Delta, and Southwest topped the 2025 J.D. Power airline satisfaction survey. JetBlue was the top carrier for first/business-class service. Delta won the premium economy category and Southwest ...

JetBlue, Delta Air Lines, and Southwest each ranked highest in overall customer satisfaction in the recently released J.D. Power 2025 North America Airline Satisfaction Study. Sou ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness of the flight cabin and baggage handling, according to ...

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...

Dallas-based Southwest Airlines ranked No. 1 in overall satisfaction, followed by Delta Air Lines and JetBlue, according to a ACSI travel survey. Graphic and data by the American Customer ...