Our survey clearly demonstrates that outsourcing is no longer just a cost-saving tool its a strategic imperative for delivering superior, agile, and personalised customer interactions when it matters ...

Some things, like customer preferences, stand in the way of automation. You wouldn't want your pilot to be AI, would you?

A new study reveals the subtle effects of survey interfaces on people's responses—and how those small differences can add up.

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey is a vital tool for measuring home health patient ...

US consumers are increasingly integrating AI chatbots into their lives and have a relatively positive view of the technology, according to a survey by consulting firm Deloitte LLP. The survey also ...

ROCHESTER, Minn. (KTTC) – Rochester Public Utilities (RPU) brought its future energy plans to the city council Monday. RPU plans to end its power agreement with Southern Minnesota Municipal Power ...

Consumers want financial companies they can trust. Is your bank, broker or insurer on this most-trusted list? Check out our 2025 list and find out more about why building and keeping customer trust is ...