Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Zero switching costs: Most wrapper companies don't own proprietary data, embedded workflows or deep integrations. A customer can switch to a competitor, or directly to ChatGPT, in minutes. There's no ...

Sensex skyrocketed 2289.84 pts or 2.80% to 83,956.30 at 9.17 am after higher opening at 85,323.20 against the previous close ...

Financial institutions are increasingly adding agentic AI to their broader generative AI projects. While generative AI models respond to prompts, agentic AI acts proactively, making their own ...

Eddie Fitzgibbon examines the expanded role the cricket stadium can play in funding the game's future.

LERA, South Texas MLS in talks. Plus, LIBOR’s fair housing campaign grows; NorCal’s largest MLS launches Canva marketing app; ...

The definitive 2024 guide to Salesforce CRM Pricing—covering editions, license types, hidden add-ons, industry-specific costs, negotiation tactics, and real-world TCO analysis. Data-driven, ...

Association directors are unpaid volunteers serving their neighbors – so is it fair that they could be sued for their volunteer work? The Business Judgment Rule is the first thing any director should ...

Why securing AI agents at runtime is essential as attackers find new ways to exploit generative orchestration.

Association directors are unpaid volunteers serving their neighbors — so is it fair that they could be sued for their volunteer work? The business judgment rule is the first thing any director should ...

Cory Doctorow and Tim Wu explain why the internet failed to live up to its early promise.

Instead of using AI as a coach, our AI chatbots just began talking to each other, as we became human facilitators for an AI ...