Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.
I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.
Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and Scaled Cognition, the pioneering AI lab building specialized large action models (LAMs) for customer experience (CX) and ...