Marchex (MCHX): AI-Driven Call Intelligence Reshaping Home Services
We recently published a list of 10 AI News Updates You Should Not Miss. In this article, we are going to take a look at where ...
Senators tour 988 Suicide and Crisis Lifeline call center
Anyone in the United States can be connected with a mental health professional by dialing 988 and connecting with the Suicide and Crisis Lifeline. Rhode Island state senators toured the 988 ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
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AT&T and TransUnion Launch Enhanced Caller ID with Business Logos and Call Reasons
AT&T and TransUnion have unveiled a new enhanced caller identification service that displays company names, logos, and call reasons for verified incoming calls to AT&T wireless customers using Android ...
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Meet the team who answered 37K calls “for the love of the people”
This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...
Arkansas Crisis Center offers 988 text-to-chat services for suicide and crisis prevention
The Arkansas Crisis Center (ACC) has announced the launch of a new way to get help if experiencing a crisis. 988 is a ...