Factor in dynamic marketplace changes, and artificial intelligence or AI virtual assistants might just become the key to how companies operate in the modern business environment. But how, exactly, ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

RingCentral Bulgaria has a multinational team. We do everything in our power to create a pleasant working environment and ensure a smooth transition of expats. What strikes you first when you enter ...

Building rapport is important when it comes to establishing lasting customer connections because people like to feel like they are connecting with real people. No one wants to feel like they’re just ...

The cloud-based contact center space—CCaaS—has become very crowded, not because the barriers to entry are low, but because there are pressing needs that the status quo is not able to meet. Today’s ...

Successful sales representatives know that sales involves careful consideration if you’re to reach your goals: closing deals, increasing revenue generation, and driving business growth. And that ...

Let’s take a little trip back in time, back to 1750 BC. Even though this was way before Yelp Reviews or Twitter rants, people still had opinions, and they definitely weren’t afraid to voice them. In ...

In today’s fast-paced business environment, efficient communication and exceptional customer support are vital for staying competitive. This is where Business Process Outsourcing (BPO) can come into ...

If you work in sales or have ever worked in sales, then you will recognize this scenario only too well… You’ve nurtured a prospective customer through your sales funnel or sales pipeline. They seem ...

Spam calls are not only annoying, but they also pose a threat to your security and safety. A study revealed that Americans receive 2.5 billion spam and unwanted calls on average monthly. That’s a lot ...

Voicemail was invented by the entrepreneur Gordon Matthews in the late 1970s. Since then, people have been leaving voicemails on landlines, cell phones, and communication apps for a variety of reasons ...

Everybody wants to go viral until they go viral for the wrong reason. In the age of social media, it only takes one misstep for a brand to go down in flames and have to spend years rebuilding their ...