Whether the order to return to the office full-time is meant to boost collaboration or quietly reduce a workforce without resorting to layoffs, the move presents a lot of downsides to the company.

AI’s impact ranges from the contact center to customer experience, but it comes with risks that need to be acknowledged and mitigated.

At the closing locknote for EC A1 2024, four industry analysts shared their perspectives on where AI is today – it’s “mostly not working,” says one -- and where it might be going.

A Loss Felt by Many Twitter is gone. The carcass left is called X often referred to as a "dumpster fire."The $13 billion that Elon Musk borrowed to buy Twitter has turned into the worst merger-finance ...

At the opening keynote for EC AI 2024, three enterprise communications technology professionals shared their perspectives on implementing AI solutions in their organizations.

Walmart’s David Glicks shares three tenets that he believes are necessary to leading a team, and a division, through technology change.

A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work ...

The shift in the social media landscape marks a significant customer experience loss, crippling sentiment monitoring, diffusing the brand landscape ...

Zoom adds new enterprise features for security and compliance, Google includes Gemini model in Workspace and rolls out Contact Center updates, and Talkdesk launches Healthcare Experience Cloud for ...

Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.