Why Your AI Journey Doesn't Need a Data Lake to Make Waves - Joe O'Brien Sabio Group, discusses. contact centre ...

Calabrio Unveils New AI-Powered Quality Management Features to Elevate Contact Centre Agent and Customer Experiences ...

A Sneak Peek at the Future of Omnichannel Communication At Omningage, SMS is becoming a critical tool for contact centres.

Unveiled: What are Contact Centres Doing Right Now? Joe O'Brien, Head of Communications at Sabio Group, discusses ...

Despite overwhelming hype, Jabra research shows more than three-quarters of UK office workers don’t use AI - contact centre ...

Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities With the second ...

How technology can unlock insight and maximise sales this golden quarter with the Contact Centre leading the way according to ...

People’s Partnership enhances customer experience with IPI  - People’s Pension moves to the cloud to boost resilience contact ...

Product availability and shipment concerns prompt UK shoppers to prioritise human-enabled CX this Golden Quarter, finds new ...

International Control Room Week runs from 21st to 27th October and aims to recognise and raise awareness of the vital role ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Five9, provider of the Intelligent CX Platform, has today released a new survey of 2,000 UK consumers which highlights the importance of the human touch in providing exceptional customer service (CX) ...