New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...
The shift towards AI-powered workforce planning is enabling managers to adopt more data-driven decision-making. By automating ...
While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...
AI platform partners with businesses across Hawaii, New York, and California to address $2.6 trillion productivity gap; founder's research ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar™: Workforce Engagement Management (WEM), 2025 ...
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BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...
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