CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) tools have come a long ...

It's no secret that Salesforce is the undisputed leader among CRM systems, having spent 11 years as the best choice in International Data Corporation's (IDC) ranking. With one-fifth of the market ...

Opinions expressed by Entrepreneur contributors are their own. Nearly all companies using CRMs meet or surpass their sales targets, a stark contrast to the 3% who fell short, highlighting the value of ...

Whether you’re in the beginning stages of starting a business or you’ve been at it for a while, you know how important it is to facilitate smooth and effective communications with customers. Customer ...

I survey every client when they complete a campaign with my business, PostcardMania. I always want to know what we’re doing well and what we can improve. Recently, we added a new question to that ...

Extensive academic research shows that the majority of mergers fail to increase shareholder value, often because the integration of acquired business units takes longer than anyone planned. So the ...

If you’re not using a CRM, you’re holding back your business growth. I survey every client when they complete a campaign with my business, PostcardMania. I always want to know what we’re doing well ...