I started treating my dad with dementia like a customer. It doesn't always work, but it has helped a lot.

When my father's dementia made communication difficult, I borrowed a lesson from customer service: smile first.
NBC Chicago

Customer Service With a Smile? Consumers Weigh In

Forced to confront long hold times, uninformed employees, and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families we ...
Forbes

Smiling Down The Phone: Emotional Labor, Attrition In Customer Service And What We Can Do

Daron Robertson is founder and CEO of BPO Service Provider BroadPath and co-founder of the virtual workplace platform Bhive. As an innovator in remote work for over a decade, I have seen the Great ...
Wall Street Journal

Customer Service With a Smile? Not When a Chatbot is Involved

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...
Forbes

How To Deliver “Service With A Smile” In The Age Of Covid-19

One of the biggest changes Covid-19 has triggered in the business world is also one of the easiest to overlook. In a few short months, the pandemic has completely reshaped how businesses interact with ...