Walk into certain Walmart stores today and you might notice something missing. Those familiar rows of self-checkout kiosks?

SW Florida grocery shoppers are sharing opinions about self-checkout at the grocery store. Some like it and some, well, you ...

Grocery stores are no different and the arrival of self-checkout stations, where shoppers scan and bag their own food items, ...

For months, KTLA has been tracking the problems with self-checkouts across the country—companies struggling with how to staff the lanes while also securing their products. Now, one Southern California ...

Long checkout waits are seen as a retail failure, yet some shoppers choose slower lines for personal service, reshaping how checkout experience drives loyalty.

A study tracked purchases at grocery stores during the rollout of self-checkout between 2008 and 2011. Shoppers were significantly more likely to buy stigmatized items—especially condoms and pregnancy ...

Publix is a beloved grocery store chain to many, but that doesn't mean it's perfect. This is what people dislike about the self-checkout line.

Self-checkout may save time at the store, but a growing number of shoppers admit they’ve also used it to steal. Among Americans who have used self-checkout, 27 percent say they’ve intentionally taken ...

More shoppers are stealing from self-checkouts, and what they're taking may surprise you. In a new study by Lending Tree, 27% of respondents admitted to stealing something from the self-checkout ...

Target is testing a new self-checkout policy as retailers are finding the cashier-less technology can put off customers. At a handful of stores, Target has restricted self-checkout to customers buying ...

Ever found yourself standing in a ten-person deep line for a human cashier while those glowing self-checkout kiosks sit wide open? You're not just being "old fashioned." There’s a specific set of ...

Labor unions are renewing their push to place rules on self-checkout lanes in California stores. The latest proposal is a scaled-back version of a failed bill from last year, but business groups still ...