When your list of contacts has outgrown your Rolodex and you begin to forget important client details, it may be time to implement Customer Relationship Management (CRM) software into your business ...

The Microsoft Dyanmics CRM/ERP teams are finishing out 2012 with a handful of new releases. They're also readying more cross-platform and Windows Azure support in the new year. The Dynamics AX team ...

When CRM implementations fail, it’s often because the product and its setup process are too complicated, time-consuming, and difficult for users to buy in. Did you know that anywhere between 50% and ...

Can an upstart challenger give Salesforce.com something to worry about? Yes, when the company is Microsoft. But the road will be tough. Microsoft has announced their new cloud offering in CRM, called ...