REDWOOD CITY, CA--(Marketwired - Feb 16, 2017) - Agiloft, a trusted provider of business process automation software, announced today they will be a Silver Sponsor at "Pink17," the 21st Annual ...

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...

The Art of Service has just released the latest version of its popular Help Desk Toolkit, fully aligned with ITIL best practice IT Service Management. Brisbane, Australia, October, 4 2007 - The Art of ...

In software design, workflows connect distributed app components. In software development and support, workflows play a similar role, binding together IT service management tasks. All IT service ...

Los Angeles, CA, October 22, 2007 --(PR.com)-- The Art of Service, the leading provider of IT Management Education solutions today released the updated version of the Help Desk Toolkit. The Help Desk ...

LiveTime Software and Help Desk Software announced today that they’ve released version 2.0 of their virtual appliance, which consists of Java technology based JeOS (Just Enough Operating System) and ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...