At Villa Feltrinelli, the key to good service for the hotel’s guests starts with how its staff treat each other. Stretching along three hectares of shoreline on the Lombardy side of Lake Garda, it’s ...

A recent survey suggests bad behavior and social blunders by hotel guests are a growing problem. Common complaints include guests being loud, treating staff poorly, and acting entitled in shared ...

Picture this: You’ve just checked in to your hotel room, whether that’s for a weekend business conference or a week-long vacation. You likely greeted the front desk employee, showed your ID, put down ...