Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. How should your business get ready for this year’s holiday ...

Here’s a staggering statistic for all the procrastinators out there — 50% of US consumers began their holiday shopping in October this year (Statista). For some, that seems perfectly normal. And for ...

The MarketWatch News Department was not involved in the creation of this content. First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their ...

Peak-season results show how brands blended AI & human support to scale faster, control costs, and protect trust, ...

Every year, Emily dives headfirst into holiday shopping because that’s her love language. She loves buying presents for her loved ones during the holidays. She’s thrilled by the discounts and ...

There should be dedicated vacation packages for online retailers recovering from the intensity of the holiday season. With many e-commerce sites raking in almost a quarter of annual revenues in just a ...

We all know that times are tough for many people right now. Uncertainty is high and money is tight. Shoppers are feeling the pinch and keeping a close eye on their outgoings. What’s true of consumers ...

Retail workers are often the unsung heroes of the holiday shopping season. Stores are open longer and have bigger crowds, and customers are tenser than usual. To navigate the holiday season smoothly, ...

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience Artificial Intelligence surged throughout the 2025 holiday shopping season, ...