After experiencing more than a 40 percent increase in IT help desk requests in four years, Creighton University in Omaha, NE, has decided to outsource its IT service desk in an effort to centralize ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

IT help desk tickets can quickly get repetitive with employees needing assistance with the same list of problems day in and day out. But as businesses grow more reliant on technology, the IT ...

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to ...

The UAB Department of Surgery receives most IT support from HSIS. For any technical support or service requests, faculty, trainees and staff can contact the Help Desk at 205-934-8888 or email the Help ...

Those looking for a built-in knowledge base in Jira Service Desk will be disappointed, but only because Confluence offers a fully functional knowledge base you can create from the help desk ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.

Students and employees can use Microsoft Office for free on Luther-owned and personally-owned devices. Office is preinstalled on Luther-owned computers, including those in labs and classrooms. On ...

Those looking for a built-in knowledge base in Jira Service Desk will be disappointed, but only because Confluence offers a fully functional knowledge base you can create from the help desk ...