At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

Microsoft Teams is becoming a new front line for phishing as attackers pose as trusted IT support, move victims into live ...

Phone calls from people posing as corporate help-desk staff were used in a ransom campaign targeting some of the biggest names in US finance. The callers paired company-specific fraudulent websites ...

"The ServiceNow Store launch opens a significant new market for Parlance in healthcare IT. IT service management is one of ...