CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer experience ...
Debuted this year, the Brand Experience Index measures the interconnectedness between brand and customer experience, enabling companies to quantify their integrated impact According to Forrester’s ...
NASHVILLE, Tenn. & CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings, CX quality among brands in the US declined for an ...
AUSTIN, Texas, Sept. 30, 2025 (GLOBE NEWSWIRE) -- Bazaarvoice, the leading platform for authentic ratings and reviews and social commerce solutions, today announced the key findings from its ...
The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.
Kia ranked second among mass market brands in the newly-released J.D. Power 2022 Tech Experience Index (TXI) Study. Measured on a 1,000-point scale, the TXI study rates advanced technologies in new ...
SHANGHAI: 31 July 2025 – Scores for new-vehicle owners’ perceptions of 32 advanced technologies and eight basic technologies when first introduced to the market has reached a record high of 588 (on a ...
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