Taco Bell’s two-story, neon purple-lit “Defy” arrived with a bold objective: Get customers through the drive-thru in two minutes or less. When franchisee Border Foods built the 3,000-square-foot ...
Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...
Gone are the days of the fast-food worker with a broken microphone and muffled voice sounding like Charlie Brown’s teacher trying to take your order. The newest Drive-Thru report from QSR, which ...
Nobody could have turned over a card pre-2020 and realized the drive-thru would soon become the separator between brands that held the wire during COVID-19, and those who suddenly had lines jamming ...
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