The White House raised eyebrows with its fiscal 2016 budget request to expand the U.S. Digital Service into most major agencies. The $105 million plan, if fully funded by Congress, would scatter some ...

A digital service agreement is a written agreement between a provider of digital services and a customer that purchases those services. The digital service agreement sets the terms of the contract ...

Customer service technology is a critical software priority for 2021, according to a recent survey of global software decision-makers from Forrester Analytics. But the pandemic has shed light on the ...

It is the customer who decides if you are providing good customer service – or not. And if the customer experience is good – or not. It’s your customers’ perceptions of you and your company that count ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Customer service startup Glia today announced it raised $78 million. The funds will be used to expand departments across its organization, the company says, with a focus on product development and ...

A digital service academy may be what government needs to fill talent gaps in data science, cybersecurity, application development and artificial intelligence, according to the Government ...

The tour-of-duty positions will “act as firefighters” to address pressing challenges across the Department of Agriculture, according to the agency’s CIO. The Agriculture Department has issued a call ...

The Colorado Digital Service (CDS) team is leading the implementation of the state’s Digital Government Strategic Plan, initially focusing on three projects to improve digital services. According to ...

Until 2019, the U.S. Digital Service members at the Department of Veterans Affairs operated under their own leadership as a satellite agency team. Over the past six months, however, they have been ...