Zendesk’s Momentum Shows Contact Centers are Racing to End Silos as Voice Volumes Climb

As AI agents take on more of the customer journey, voice remains a critical channel for customer service. Zendesk research ...
TechRepublic

Case Study: Deploying Zendesk for Trustpilot Customer Support

Trustpilot needed to establish an international support desk that could accommodate rapid growth and help them maintain the quality and reliability of their user-generated online business reviews. See ...
Small Business Trends on MSN

Zendesk expands AI employee services with Beams team acquisition

Discover how Zendesk enhances its AI employee services by acquiring beams, a move that promises to revolutionize workplace ...
Your Story

AI is a powerful leveller: Zendesk’s Adrian Fallow unpacks tech’s impact on Indian SMBs

When customer service software company Zendesk set foot in India with a physical office in Bengaluru in 2016, it saw the country as a natural focus area of its growth strategy. The same year, Zendesk ...
TechRepublic

Case Study: Deploying Zendesk for Trustpilot Customer Support (Spanish)

Trustpilot needed to establish an international support desk that could accommodate rapid growth and help them maintain the quality and reliability of their user-generated online business reviews. See ...