When you are one more newly launched security video camera vendor in the North American market, and one more Chinese manufacturer to boot, there had better be some differentiators separating you from ...

Fleet management companies (FMCs) keep the wheels of commerce turning—literally. Almost any business that relies on a fleet of trucks, delivery vans or other vehicles depends on a FMC behind the ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries. Adopting a customer-centric approach is essential for cultivating ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

Mergers and acquisitions conjure images of large, deep-pocketed corporations. But for small and mid-sized companies, mergers and acquisitions can accelerate growth, expand capabilities or enter ...

If you’re taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making ...

Srinivas Sandiri, an experienced professional with over two decades in the IT industry, has led initiatives across global corporations in various domains, including Supplier Diversity, Environmental ...

If you were to ask a CEO how customer-centric their strategy is, they’ll likely tell you that it is a work in progress. Rarely will CEOs tell you that their strategy works seamlessly or that it is in ...

As the banking industry continues to undergo a profound digital revolution, banks are increasingly differentiated by their ability to provide a successful – and simple – user experience. With a ...

SME owners often face the challenge of adapting business strategy to a highly dynamic environment while simultaneously managing day-to-day financial operations. It's like Formula 1 racers, where only ...

The post-pandemic consumer health market has been impacted by significant changes. These are partially induced by short-term macro pressures around inflation, the global cost-of-living crisis and ...

How do you strike the right balance between delivering personalized marketing experiences and protecting user privacy? Is it a zero-sum game in which one goal undermines the other, or can they ...