Customer satisfaction is an important part of the bigger information technology picture. In fact, it so important that Dell EMC has created the “customer experience engineer” position to focus on what ...
Customer experience across multiple industries is improving, but companies are still struggling to break beyond merely OK to being good. Forrester Research released its US customer experience (CX) ...
Strong People. Strong Products. Strong Ties. At Accent Wire Tie, those words are more than a tagline; they define the way the company has done business since it was founded in 1986. President and CEO ...
If your brand’s way of delivering customer experiences is ad hoc and doesn’t scale, you need to think differently to remain competitive in today’s environment. That’s because you’re no longer just ...
Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...
Did you miss something last week on CMSWire? Check out these brief summaries of our top stories from last week. The digital landscape continued its rapid expansion, making it even more crucial to stay ...
After completing my morning routine (which includes yoga!) one of my first tasks is to check on support calls that have come through overnight, followed by a regular catch up with my line manager and ...
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