Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

RoadFlex, a New York- and San Francisco-based provider of artificial intelligence- (AI-) powered fuel management solutions for fleets, has been recognized as the “Best Customer Support” Software in ...

Customer-relationship-management startups are finding niches to compete with giants like Salesforce. Analysts see a growing demand for industry-specific firms that target small-to-midsize companies.

Playvox, a Sunnyvale, California-based company that creates customer service software, has tapped Kristen Shaheen as general counsel. Shaheen started her new position this month, according to her ...

Scality, a global leader in cyber-resilient storage software for the AI era, today announced an exceptional Net Promoter Score (NPS) of 85 across its flagship products, Scality RING and Scality ...

Dovel & Luner filed a class action against outdoor gear company Patagonia on Thursday. The complaint alleges that Patagonia illegally shared consumer data mined from customer service phone calls with ...