Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

Salesforce (CRM) is acquiring customer agent platform provider Fin for about $3.6B, subject to customary purchase price ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

An AI-powered support agent that learns from company documentation and helps SaaS teams answer customer questions instantly on their website. We built ChatRAG because founders spend too much time ...

Meta’s just-launched Business Agent could mark a major shift in how companies of all sizes deal with customers. But what are ...

Salesforce has agreed to buy Fin, a startup that develops customer agents formerly known as Intercom, for $3.6 billion, as the software giant hopes to win new businesses from enterprises to adopt its ...