Many people feel that workers who provide exceptional service deserve a good tip. After all, they brought us everything we needed while we ate dinner, were friendly as they drove us to where we needed ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

The holiday shopping season represents a pressure point where businesses commonly either fulfill expectations or flounder. Consumer expectations are at their peak for holiday shopping in 2024, and ...

New tools and features from retailers and tech companies use artificial intelligence to help people find gifts and make ...

With vaccinations of more than half the U.S. population done, retailers and brands are gearing up for consumers to come back to physical stores — in full force. But pandemic-related, consumer behavior ...

With COVID-19 accelerating digital engagement transformation efforts by six years on average, a strong customer service holiday shopping strategy takes on an even greater urgency for 2020. Today’s ...