The value of design thinking has been well documented in the past. This value can range from increased adoption to more revenue. With some minor modifications to already common software development ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

Salesforce.com’s Service Cloud 2, a Web-based platform designed to help companies handle their customer service needs, includes integration with Salesforce Chatter, the service provider’s new ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

In a company, the customer service department is one of the most valuable assets that it can have. This is because the department plays a very important role in retaining customers and growing ...