How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

LOUISVILLE, Ky. — Kentucky and Indiana are investing in additional RiverLink customer service representatives. On Thursday, the Joint Board and Tolling Body for the Louisville-Southern Indiana Ohio ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...