Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. (Getty Images) For airline customer service workers, the ...

Air Canada and the union representing its customer service agents, who work at airports and call centres, have begun contract ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered system ...

On X, airline brands average an impressive 15-minute response time. Emplifi’s report also shows that airline brands are leaning into AI agents to boost their social care efforts: The number of ...

Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance ...